Shipping policy
Shipping Policy
Order Processing
Orders are typically prepared for shipment within 2 to 7 business days. Processing may take longer during holidays, high-volume periods, or when an item requires additional quality inspection.
Estimated Delivery Times
After processing, estimated transit times are:
- United States: 2 to 8 business days
- International: 10 to 30 business days
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, and other circumstances outside our control may affect delivery.
Shipping Charges
Available shipping methods and charges are calculated and displayed at checkout based on the products and destination.
Tracking
When tracking is available, you will receive a shipping confirmation email containing the tracking information. Tracking may take several business days to update after shipment.
Multiple Shipments
Items in the same order may be produced or shipped from different facilities. As a result, your order may arrive in separate packages at no additional charge.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Once an order enters processing or ships, changes cannot be guaranteed. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Damaged Packages
If your order is significantly delayed, arrives damaged, or appears to be lost, contact us at bruce@ecoay.com with your order number. For damaged items, include clear photographs of the product and packaging. We will investigate the issue and determine the appropriate replacement or refund under our Refund Policy.
We are not responsible for packages marked delivered by the carrier. If tracking shows delivery but the package cannot be located, please check with household members, neighbors, the delivery location, and the carrier before contacting us.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or handling charges imposed by the destination country unless otherwise stated at checkout.
Contact
For shipping questions, contact:
GlitchMeme.com
bruce@ecoay.com